Full instructions will be sent to you when you book and these do vary by site depending on location.

Please take a look at nearby facilities online. These may be available during your desired booking time.

If we don’t have anything suitable you are always welcome to park and pay on site if you wish, not all spaces can be reserved online. There may still be availability on the day.

 

Please check your spam/trash folder for your email confirmation and your My Q-Park account to see if your booking is active.

If you cannot find confirmation, your booking has not been successful and you will need to begin the process again.

You can always check with our live chat team who are available 24/7.

Yes, you may enter & exit the parking facility as many times as you'd like at our PaSS locations.

Of course, you are welcome to stay as long as you like.

Customers who pre-book online at car parks with number plate recognition can arrive up to 15 minutes before their booking start time at no extra cost. Please note where you have booked an Evening Special product with a specific start time, the grace period is 5 minutes and has been reflected on your booking confirmation. You cannot enter before this time.

If a customer arrives between 15 minutes - 2 hours before their booking start time, they can still enter the car park but will be charged for the additional parking time at the standard tariff rate.

If a customer leaves a car park with ANPR after their booking end time, they will be charged for the additional parking time at the standard tariff rate.

You can find a list of car parks that have number plate recognition technology installed here.

If your fee is calculated incorrectly please press the help button as it may be that your booking fee has not been taken into consideration.

If you book a time specific booking within the next 14 days and cancel before the start time you will receive a full refund automatically.

If you book a flexible entry booking within the next 14 days and cancel before your start date you will receive a full refund automatically.

Bookings made over 14 days in advance must give 24 hours’ notice prior to the start date for a cancellation unless a cancellation waiver was purchased, in which case you can cancel the day before your start date. 

If a cancellation waiver was purchased a full refund will be given minus the waiver fee.
If a cancellation waiver was not purchased a refund minus a 25% admin fee will be given.  
 

In the case of Online Reservations, the customer has the right to withdraw from the contract without stating reasons within 14 days from the day after the reservation was made.

To exercise the Right of withdrawal, the Consumer must inform Q-Park of his decision to withdraw from the contract by an unambiguous statement (e.g. in writing by post, fax or e-mail).

You may not exercise your right to withdraw after your booking start time has passed. For bookings of more than 1 day, we may be able to cancel on a pro-rate basis.

The cancellation waiver allows you to cancel your booking any time before the arrival date.

If you cancel your booking, a full refund will be give, minus the cost of the cancellation waiver.

 

We are not able to amend a booking once made, if your booking is no longer suitable you would need to cancel and rebook. In this case your booking would be subject to the usual cancellation terms.

If you are booking for an ANPR site and want to stay longer, please leave the vehicle parked and any extra time will be automatically charged at the standard rate after you depart. 
Please do not create a second booking unless you are driving out of the car park at the end of your first booking and re-entering when your next booking starts. 

If you are booking for a non-ANPR site you can pay any excess fee at the pay machine before you exit the car park. 

If you have further questions on the above please contact our customer service team by email (customerservice@q-park.co.uk) or via live chat for an instant response. 

This will be sent to you when you book. You can also print a copy from your My Q-Park account.

Please email our 24/7 customer service team at customerservice@q-park.co.uk or contact us via Live Chat. 

Please note we are not able to take your booking over the phone.

 

All of our parking equipment has a help button installed and out team are on hand 24/7 to help you.

You can find a list of car parks that have number plate recognition technology installed here.

Customers who pre-book online at car parks with number plate recognition can arrive up to 15 minutes before their booking start time at no extra cost.

If a customer arrives between 15 minutes - 2 hours before their booking start time, they can still enter the car park but will be charged for the additional parking time at the standard tariff rate.

 

If a customer leaves the car park after their booking end time, they will be charged for the additional parking time at the standard tariff rate.