Parking Charges

Have you received a Parking Charge from Britannia Parking?

Know your options:

Appeal: https://britannia-parking.zatappeal.com

Pay: https://britannia-parking.ec6pay.com

Transfer Liability: https://britannia-parking.zatappeal.com

What does it all mean?

Click here to view our Parking Charge Guide

Appeals

All appeals must be received within 28 days from the date of our initial correspondence.

Each Notice must be appealed separately, if submitted via our website.

Please be aware, you will lose your right to appeal if payment is made.

Appeals can be made via:

Online: https://britannia-parking.zatappeal.com

Post: Using the registered office address - Britannia Parking, 7th Floor County Gates House, 300 Poole Road, Poole, BH12 1AZ

You will need to include your full name and address, vehicle registration number, Parking Charge number and your reason for appealing the charge.

What should I include as evidence?

Include any evidence that you think will support your appeal. Please only send copies, we do not need to see originals.

Examples of evidence to support appeals:

• Blue Badge (both sides/parts)
• Parking Ticket
• Receipt for Parking Ticket
• Redacted Bank Statement
• Screenshot of App Payment
• Screenshot of Confirmation Email/Text
• Receipt for purchase in a pub or store associated with the car park
• Proof of Vehicle Breakdown
• Proof you were away from your home address
• Proof the vehicle was sold on/before the date of contravention

Once your appeal has been received the Parking Charge will be put on hold. We will send an acknowledgement within 14 days and respond with the outcome of your appeal within 28 days. Payment must not be made at any point, if you wish to appeal, this also includes once you have submitted your appeal, or your appeal will not be considered. If your appeal is declined you will be given the right to pay the rate applicable when the appeal was made, for a further 14 days.

If you have not heard from us within 28 days, do not assume that your Parking Charge has been cancelled, please contact us to check the status of your Parking Charge. This can be done via our chatbot function on the the website - Click on the "Live Chat" button located on the banner at the top of our homepage.

Please see our Appeals Policy for full details.

POPLA

Should your appeal be declined, you will be provided with details of how to further appeal to the Independent Appeals Service, POPLA (Parking on Private Land Appeals), along with a unique reference number. POPLA applies in England, Wales and Scotland. (Only applicable to the Driver in Scotland).

Visit POPLAs webpage for all the details.

You will lose the right to any discounted amount previously offered, should you choose to appeal top POPLA. No payment is to be made before or during an appeal to POPLA. If a payment is made, you will no longer be able to pursue your appeal, and it will not be considered.

Once your case has been reviewed you will be notified and should POPLA conclude that the notice has been correctly issued, you will be given 28 days to pay the full amount of the charge.

POPLA will not accept an appeal if you have not appealed to Britannia Parking in the first instance. Please see our Appeals Policy for full details.

Pay

Please be aware you will lose your right to appeal if payment is made, this includes once you have submitted your appeal, or your appeal will not be considered.

To pay online - Pay Now

To pay by phone - 01202 068160, Option 2

Please have your Parking Charge Number, Vehicle Registration and Payment Card details ready and follow the instructions on how to make a payment.

If you are struggling financially to make payment and require an installment plan, please contact us.

Transfer Liability

If you were not the driver on the date of the contravention, please complete the transfer of liability form on the back of the Parking Charge and return to our registered head office address - Britannia Parking, 7th Floor, County Gates House, 300 Poole Road, Poole, BH12 1AZ.

Alternatively complete the online transfer of liability here.

Complaints

A complaint is any expression of dissatisfaction about the products/services offered by Britannia Parking or staff, or the action or lack of action taken regarding operations, facilities or services provided by Britannia parking or by a person or body acting on behalf of the company.

Please do not email complaints to submit an appeal. Your email will not be acknowledged or actioned upon. If the complaint relates to a Parking Charge, please use the appeal process detailed above.

A complaint can be made via the post using the registered office address, Britannia Parking, 7th Floor, County Gates House, 300 Poole Road, Poole, BH12 1AZ.

Once your complaint has been received, we will send an acknowledgement within 14 days and respond with an outcome to your complaint within 28 days.

Please refer to our Complaints Policy for full details.  

Please do not email Data Protection - DPT@britannia-parking.co.uk regarding any non data related emails, e.g. parking issues, complaints or appeals. Your email will not be acknowledged or actioned upon and you will have to resubmit following the correct channels. 

BRITANNIA PARKING: THE UK'S TOP CAR PARK MANAGEMENT COMPANY

Britannia Parking is one of the UK’s leading car park management companies, offering comprehensive car park management services and installations. In fact, we’ve been partnering with businesses and authorities for over 25 years, making us one of the longest standing car park management providers. We supply a full end-to-end service - from initial consultation right through to managing your car park so it turns a profit.

In addition to supplying and installing all of the equipment you need to monetise your car park, Britannia Parking provides ongoing car park management services, taking the pressure and responsibility off of you. Just sit back while your car park does the hard work!

We manage car parks in Bournemouth, Poole, Southampton, Portsmouth, Leeds, and lots of other locations across the UK.

With clients including local councils, airports, train stations, and private businesses, we’re experienced in large and small scale car park management, so why not choose Britannia Parking as you car park management company and see what we can do for you?