Britannia Parking | Frequently Asked Questions

What is a promotional code?

These are marketing codes occasionally produced that offer additional discounts from our advertised rates, these special rates have limited availability.

I need to leave my car for longer than I have booked for?

You are welcome to leave your car longer than you have paid for however, you will need to ensure pay for your additional time upon returning to your vehicle.

What happens to the Parking Charge Notice amount if I appeal?

Once an appeal has been received, the Parking Charge Notice (PCN) and subsequent charges are put on hold. Someone will review the machine data, where applicable, and take into consideration what you have said. A decision will be made and sent out to you, with any payments and dates being applicable from the date of the appeal decision notice.

Your appeal response will inform you if your PCN has been cancelled, reduced, or declined. If you are unsuccessful with your appeal and you appealed the PCN within the 14 day discount period, you will be given another 14 days from the date of your appeal decision to pay the lower amount of the PCN, If you did not submit your appeal within the discounted period you may be required to pay the full amount of the PCN.

If unsuccessful with your appeal you will be given a full 28 days to appeal to an independent appeals service called POPLA.

We do have an internal 35 day deadline in which to reply to appeals, so please regularly check your spam/inbox for correspondence.

I've purchased a Season ticket, what do I do when i get to the car park?

It's easy, the location of your site will be confirmed in your booking confirmation e-mail. Depending on the type of car park you will need to follow one of these simple steps:

Pay on Foot (barrier car parks) – On arrival please take a ticket at the entry as normal. When you come to leave our car park simply press the help button and give our staff member your booking number who will then allow you to exit.

Pay and display car parks – Simply arrive at the car park and park your car, our members of staff will have a record of your booking based on your vehicle registration number.

ANPR (Automatic Number Plate Recognition) - You can park your car, the system will automatically have a record of your vehicle registration and the times you have booked

Valet parking sites – When your arrive please give your car keys to our member of staff who will then look after your car for your stay, when you wish to leave simply produce a copy of your booking receipt, or reference, and they will know you have paid in advance.

How do i cancel my season ticket?

We are able to go ahead and cancel your season ticket in order to prevent a renewal payment being taken, however you will be required to submit a written request via email.

We do have an internal deadline of 3 working days in order to process a cancellation, if the incorrect amount of notice is provided, a renewal payment may still debit from the account details associated to your account.

Please email seasontickets@britpark.com to submit a cancalltion request.

Season Ticket Terms and Conditions

1) The customer shall be deemed to have read and will abide by all or any regulations and/or conditions of use exhibited at the car park. The Company will not be liable for any loss, damage or injury which occurs as a result of the Customer’s failure to abide by such regulations and/or conditions.

2) A season ticket enables one vehicle, as per your application, to park only in the car park it is allocated to.

3) Britannia Parking will not be liable for loss of, or damage to any vehicle of the fittings or contents therefore, or injury to any persons, however such loss, damage or injury may be caused.

4) If payment of a renewal is not received by that renewal date the company reserves the right to allocate the permit space to the next customer on the waiting list. Regardless of whether you select card or invoice both are reoccurring and will debit, or request paid on the renewal date.

5) At sites where Automatic Number plate recognition Cameras are in use (ANPR) the customer is responsible for supplying Britannia Parking with the registration used for the permit and for informing Britannia Parking of any change to the registration used. For all changes, for all sites, there is a one working day administration period for the changes to take effect. Should you require entry during this period of change please ensure you pay at the machine.

6) At sites where barrier pass cards are issued, if a barrier pass is lost a replacement may be obtained on payment of a fee of £7.50 including VAT. It is the season ticket holder’s responsibility to make themselves aware of the local Terms and Conditions at our Basildon car parks.

7) a. The customer will not be entitled to any refund for any part of the period of the season ticket during which it is not used unless in the circumstances set out in (b) below.

7) b. In the case of a limited number of sites the company is subject to short periods of notice and the company cannot guarantee in these circumstances that sites will be available to be used for entire season ticket periods. Whenever possible the company will inform customers in advance of any pending closures and make every effort to accommodate them at an alternative site. If this is not possible a pro-rata refund will be made.

8) Permits are valid only for the days specified on the Permit Application Form and are generally valid during the opening hours of the car park only, unless otherwise specified on the application form. At all other times users are required to pay normal parking rates.

9) Permits are priced on the basis that a space is not reserved or guaranteed and no warranty as to space availability is made.

10) The Company reserves the right not to renew the season ticket for any customers or all customers on a car park at its discretion.

11) The Company reserves the right to terminate season tickets at any time and in the event of such termination Britannia Parking will refund the full pro-rata amount for the unused period.

12) A minimum of two months’ notice must give for cancellation requests of the season ticket. The customer will not be entitled to any refund for any part of the period of the season ticket during which it is not used of the current paid term.

13) Payment from cards will be taken the day you apply not your start date, after this initial payment, your reoccurring card payment will debt on your renewal date. Invoices will require payment prior to continuation of the season ticket.

14) Should you need to temporarily change your vehicle registration on your Season ticket due to a valid reason (E.g Due to car in for MOT/ using courtesy vehicle) we will require an email within 3 working days prior to the temporary vehicle’s arrival on site.

15) You are only Permitted to max 4 Vehicle Registration change requests for the duration of your permit’s validity.

16) Season Tickets that identify as ’5 Day’ are only valid between Monday-Friday.

17) Season Tickets that identify as ’6 Day’ are only valid between Monday-Saturday.

18) Season Tickets that identify as ’7 Day’ are only valid between Monday-Sunday.

How will my pre-booked parking charges be calculated?

The price of your parking is based on the number of days you leave your car with us. We do not offer spaces for short stays online, so the cost of your booking will be charged as a day rate.

Can i pay for parking on the day using the website?

We offer same day bookings at some of our car parks.

Please visit our Book a space page for a full list of the car parks that offer the Book a space option and their prices.

If the car park you want to use is not on Book a Space, then unfortunately we do not offer bookings at that site.

How do I cancel or amend my booking?

If you would like to amend or cancel your booking, please contact us quoting your booking reference and the nature of your enquiry. All cancellations and amendments are subject to the terms and conditions for each product.