FAQs

What is a promotional code?

These are marketing codes occasionally produced that offer additional discounts from our advertised rates, these special rates have limited availability.

You say I can pay on the day using the website how does this work?

Yes – simply make a payment for the desired car park on our website prior to your arrival and we will do the rest.

I need to leave my car for longer than I have booked for?

You are welcome to leave your car longer than you have paid for, you will just need to pay for your additional time

I've booked and paid for my space what do I do when i get to the car park?

It's easy, the location of your site will be confirmed in your booking confirmation e-mail. Depending on the type of car park you will need to follow one of these simple steps:

Pay on Foot (barrier car parks) – On arrival please take a ticket at the entry as normal. When you come to leave our car park simply press the help button and give our staff member your booking number who will then allow you to exit.

Pay and display car parks – Simply arrive at the car park and park your car, our members of staff will have a record of your booking based on your vehicle registration number.

Valet parking sites – When your arrive please give your car keys to our member of staff who will then look after your car for your stay, when you wish to leave simply produce a copy of your booking receipt, or reference, and they will know you have paid in advance.

How will my pre-booked parking charges be calculated?

The price of your parking is based on the number of days you leave your car with us. We do not offer spaces for short stays online, so the cost of your booking will be charged as a day rate.

How do I cancel or amend my booking?

If you would like to amend or cancel your booking, please contact us quoting your booking reference and the nature of your enquiry. All cancellations and amendments are subject to the terms and conditions for each product.